Matt Schwarz
makes things.

Vimeo’s Helpdesk was moved to ZenDesk to make managing content easier on the Community team. Aside from theming, I created a robust API integration between Vimeo’s internal system and ZenDesk’s tools to share customer data and keep each system in sync. I also implemented single sign-on (SSO) to make the ZenDesk account system invisible to the end-user. Finally, I created a web hook which would ping Vimeo’s database with each incoming email to match them with potential users so that tickets could be filtered based on SLAs (service level agreements).